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  • Posted: Oct 13, 2021
    Deadline: Oct 21, 2021
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    HR Aid Consults (HR Aid) provides professional Human Resource advisory and consulting services to small businesses. We allow small business owners focus on their core business areas while we provide practical and effective Human Resource solutions for their business. We work closely with our clients to understand their business and resource needs and deve...
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    Customer Support Executive

    JOB OVERVIEW

    As a Customer Support Executive, you will be responsible for attracting potential customers by answering product service questions, resolving customer queries, recommending solutions and guiding product users through features and functionalities to ensure customer satisfaction.

    KEY RESPONSIBILITIES:

    •  Responsible for supporting the users of our tech platform
    • Respond to all enquiries from users via email, social media and live chat
    • Respond to inbound and outbound phone calls
    • Escalate thorny issues to the technical support team for fast resolution
    • Follows up with members of the technical support team on behalf of customers
    • Follows up with customers to assure them that their issue is being worked on
    • Maintain the self-serve Help Desk knowledge base
    • Highlight ideas for how to improve the product and better serve businesses and their customers

    PERSON SPECIFICATION

    • 1+ years' experience in a customer support role
    • Proficiency using MS office suite
    • Experience working in a Fintech/Investment Firm willl be an added advantage.
    • FEMALES preferably
    • Professional approach to managing situations and solving problems
    • Ability to ensure best practices and procedures are followed
    • Excellent written and verbal communication skills
    • Excellent interpersonal skills
    • Good organizational skills
    • Ability to work under pressure and prioritize
    • Attention to detail and accuracy

    Pay: NGN 100,000 

    Location: Lekki Phase 1

    Method of Application

    Qualified and interested candidates should please send their CVs to talent@hr-aidconsults.com  using the job title as subject of the mail

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