Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 12, 2023
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Healthtracka is a digital health platform making medical diagnostics accessible and affordable with at-home lab testing and digital results. Book your lab tests such as; Covid-19 PCR tests, STD tests, Full Body Checkup tests, Domestic Staff tests, Pre-wedding tests, Malaria/Typhoid & Wellness Tests, Fertility Tests & Many others. Why Hea...
    Read more about this company

     

    Customer Support Associate

    As a Customer Support Associate, you will be responsible for providing helpful information to customers, answering questions and responding to complaints/queries made by all customers. You will work closely with all departments relating to customers’ needs to ensure customer satisfaction.

    Ultimately, you should be able to present yourself in a manner that portrays the company in a positive light by providing friendly and prompt service. As the main point of contact, be informed that your conduct can even generate additional sales for the company.

    The goal is to ensure exceptional service standards and sustain high customer satisfaction.

    Responsibilities

    • Deal directly with customers either virtually or physically
    • Respond promptly to customer inquiries
    • Handle and resolve customer complaints; follow up to ensure resolution
    • Obtain and evaluate all relevant information to handle product and service inquiries
    • Provide pricing and delivery information
    • Identify and evaluate customers’ needs to deliver satisfaction
    • Handle high amounts of incoming calls
    • Organize workflow to meet customer timeframes
    • Direct requests and unresolved issues to the designated resource
    • Keep records of customer interactions and transactions
    • Record details of inquiries, comments and complaints
    • Record details of actions taken
    • Prepare and distribute customer activity reports
    • Maintain customer databases
    • Keep record of customer feedback
    • Communicate and coordinate with internal departments
    • Follow up on customer interactions
    • Provide feedback on the efficiency of the customer service process

    Requirements

    • Bachelor’s degree
    • 0 - 2years work experience (with advantage in a related role)
    • Experience in the healthcare sector is also an added advantage
    • Strong phone administration skills and active listening capabilities
    • Customer orientation and capacity to adapt/respond to different types of characters
    • Good communication skills, both written and verbal
    • Tolerance, empathy & patience
    • Ability to multi-task, prioritize, and control time effectively
    • Excellent interpersonal skills
    • Experience with remote desktop applications
    • Strong analytical and problem-solving skills

    Method of Application

    Interested and qualified? Go to Healthtracka on healthtracka.breezy.hr to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Healthtracka Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail