Customer Support Associate at FEZ Consultants

Job Summary 

• The  Customer Support Associate  will be responsible for provision of product/services  information, answering questions and resolving any emerging problems that our customers might face with accuracy and efficiency. 

Responsibility 

• Your responsibilities as a Customer Support Associate are as follows but not limited to;  
• Manage large amount of incoming phone calls.  
• Answering phone calls in a polite and professional manner.  
• Identify and assess customers’ needs to achieve satisfaction.   
• Collating and sending weekly reports.  Build sustainable relationships and trust with customer accounts through open and interactive communication.  
• Ensure that customers’ refunds are done within 24- 72 hrs.  
• Ensure that customer’s response time must not exceed 10 minutes.   
• Providing feedback on the efficiency of the customer service process.  
• Ensure customer satisfaction and provide professional customer support.  
• Responding to customer service issues in a timely manner.  
• Other duties assigned from time to time.   

Requirements 

• A bachelor’s degree in communications or any relevant field. 
• 1year proven customer support experience or experience in any related field 
• Track record of over-achieving quota 
• Strong phone contact handling skills and active listening 
• Familiarity with CRM systems and practices 
• Customer orientation and ability to adapt/respond to different types of characters 
• Excellent communication and presentation skills 
• Ability to multi-task, prioritize, and manage time effectively 

What’s in it for You? 

• Competitive pay & benefits  
• Exciting career growth opportunities 
• HMO 
• Work in a fun environment 
• A lot more you will know when you join us