Customer Support and Collections Officer at SeedStars Academy

Location: Ilupeju, Lagos
Employment Type: Full Time
Level: Entry Level

About the Job

• QuickCheck is seeking to hire a Customer Support and Credit Collections Officer to join its team in Lagos.
• Through data science and a smartphone app, QuickCheck builds a credit profile of the borrower and enables Nigerians across the country to easily access microloans, without the need for any form of collateral or guarantor.
• The key purpose of this job role is to help clients avoid the risk of defaulting and minimize frictions in customer acquisition and retention

Responsibilities for this Role Include

• Making calls to debtors and ensure that terms and conditions of loan facilities are complied with, i.e. prompt repayment
• To embrace the challenge of minimizing loss resulting from non-payment of loans
• Ensuring the CRM tool is used to record interactions with clients, fast typing speed while on the phone required
• At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, ... via phone, e-mail, social media
• To provide feedback on collection activities for policy changes

Your Profile

• You are a young professional, with high ambitions and desire to learn
• You have an innate drive for exploring different options for reaching results
• You love technology: familiar with the internet, mobile apps, Android phones, e-mail, social media
• You can handle multi-tasking and high pressure by prioritizing your work
• You are an excellent communicator, with strong negotiation skills
• You can speak English Language fluently (However ability to speak Hausa language is an added advantage)
• Previous experience in credit collection or customer support with the use of CRM gives you an advantage

Benefits and Perks

• Be part of an international team
• We are a young team of entrepreneurs who want to make things happen
• Pension and health insurance schemes
• Flexible working hours
• Possibility of remote working depending on your role.