Customer Support Analyst at Structured Energy Systems Limited

About the Role

• We are seeking a proactive and detail-oriented Client Support Analyst to join our Technical Department. In this role, you will serve as the first point of contact for client queries, complaints, and support needs.
• You will work closely with field engineers and cross-functional teams to ensure timely resolutions, process orders and exceptional customer service.

Key Responsibilities

• Respond to customer inquiries and manage support requests across multiple channels.
• Assign and track fault resolution tasks with Field Engineers.
• Follow up on job completions, quotations, invoicing, and client payments.
• Maintain up-to-date records of all client interactions and support activities.
• Support sales and business development teams with client onboarding and engagement.
• Ensure client satisfaction through professional service delivery and issue resolution.
• Carry out any other activity/tasks as may be assigned by management.

Requirements

• BSC in Business or a related field.
• Minimum 3 years' experience in customer support or client service in a renewable power solutions/ solar management company.
• Excellent Client engagement and relations.
• Strong communication, negotiation, presentation, and invoicing skills.
• Familiarity with CRM tools and customer support best practices.
• Ability to manage tasks efficiently and handle diverse client personalities