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  • Posted: Sep 22, 2023
    Deadline: Oct 18, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    A Human Resource Mgt. Solutions provider, passionate about the implementation of programs for transforming organizations
    Read more about this company


    Customer Success Representative

    Job Responsibilities:

    • Respond to customer inquiries via phone, email, or chat promptly and professionally
    • Address customer concerns, questions, and requests with a focus on problemsolving
    • Provide product or service information and assistance as needed. 
    • Investigate and resolve customer complaints, issues, or conflicts to the best of your ability
    • Collaborate with other departments or teams to ensure timely resolution. 
    • Follow up with customers to ensure their concerns have been adequately addressed
    • Maintain a deep understanding of the company's products or services to assist customers effectively
    • Stay updated on product updates, changes, and improvements
    • Communicate important information, updates, or changes to customers as necessary
    • Provide clear and accurate information to customers to facilitate their decisionmaking
    • Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions
    • Document customer feedback and suggestions for improvement
    • Gather and report customer feedback to the appropriate departments for product or service improvements
    • Identify recurring issues and work with the team to address root causes
    • Identify opportunities to recommend additional products or services to customers
    • Collaborate with sales teams to capitalize on upselling opportunities
    • Educate customers on product features, benefits, and usage to enhance their experience
    • Provide guidance and resources to help customers get the most out of the product or service


    • Proven experience in Communications, Marketing, Sales, or Customer success
    • Bachelor's degree in a related field 
    • Great attention to details and good communication skills needed

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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