Customer Success Personnel at RetailPoint Solutions Limited

We are looking for an experienced Customer success personnel with Technical support and project management skills.

QUALIFICATION

A good degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university/ polytechnic.

RESPONSIBILITIES

• Act as Goto Person between customers and the company as it relates to After Sales Service (Sales and Technical).
• Provide first tier technical support services to customers.
• Develop and sustain customer’s loyalty.
• Work with various Team Leads to address customer issues.
• Follow up on customers inquiries and issue resolution.
• Follow up and improve on boarding process on customer projects.
• Manage our Customer Support Channels.
• Liaise with Technical support and sales team to ensure customer’s satisfaction.

PROFESSIONAL SKILLS
The ideal candidate should -

• Must be customer-centric
• Must be IT savvy.
• Must have worked as a managerial staff or team lead
• Have Technical skills
• Be customer friendly
• Proven knowledge of Project Management
• Be creative and innovative.
• Have team working skills.
• Excellent written and verbal communication.
• Good listening skills

WORK EXPERIENCE

• Candidates should have minimum two (2) years work experience in Customer success and Technical support.