Customer Success Officer at RetailPoint Solutions Limited

Job Descriptions

• Act as Goto Person between existing customers and the company as it relates to Service
• Develop and sustain customer’s loyalty by making sure their desired goals as it relates to our services are met.
• Follow up on customers inquiries
• Improve onboarding process on customer projects, working with the Sales and Technical Team.
• Act as Admin on our Customer Support Channels. Assigning tasks to Agents and making sure these tasks are completed and customer satisfied.
• Liaise with Technical support and sales team to ensure customer’s satisfaction.