Customer Success Officer at Mac Center

Responsibilities

• Build and maintain strong relationships with customers, ensuring a positive experience throughout the sales and repair process.
• Address customer inquiries, concerns, and issues promptly and professionally.
• Proactively engage with customers to understand their needs and preferences.
• Assist customers in selecting the rightproducts based on their requirements.
• Provide information about product features, specifications, and pricing.
• Coordinate and schedulerepair services, ensuring efficient and timely completion.
• Keep customers informed about the repair process, estimated timelines, and any potential delays.
• Act as a liaison between customers and the repair team to ensure smooth communication.
• Conduct follow-up with customers post-repair to ensure satisfaction and address any post-service concerns.
• Implement and manage customer feedback mechanisms to gather insights on customer satisfaction.
• Identify opportunities for upselling or cross-selling additional products or services.

Requirements

• Proven experience in customer service, preferably in the technology or mobile device industry.
• Strong communication and interpersonal skills.
• Knowledge of iPhone products and features.
• Ability to handle challenging customer situations with empathy and professionalism.
• Detail-oriented with excellent organizational and multitasking abilities.
• Familiarity with CRM software and tools.
• Sales experience is a plus.