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  • Posted: Nov 11, 2021
    Deadline: Not specified
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  • Omnibiz is an unified FMCG trade platform that eliminates the inefficiencies of traditional trade by digitizing the key stake holders. We bring together neighborhood retailers, distributors, 3rd party logistics partners and FMCG manufacturers onto a single platform. Omnibiz ensures retailers get better ROI and distributors / manufacturer grow volume and reach through wider distribution network.
    Read more about this company

     

    Customer Success Manager

    Job Description
    KPIs:

    • Time taken for product / feature adoption
    • Customer Churn Rate / LTV
    • Sales metrics based on what customers want to achieve using our solution.

    Responsibilities

    • Measure the impact of the usage of our solution for our customers
    • Data driven measurement of adoption of our solution, new releases as well as their impact on our customers’ businesses
    • Onboard new clients
    • Assist with account creation and setup. Provide assistance and guidance to the product team
    • Enhance Customer Training
    • Build video / PDF / other materials to provide quality training and ease the adoption of our applications
    • Maintain constant knowledge of our customers’ industry as well as ours
    • Be in the know of market trends and understand the operational functions of our customers in order to be in a position to provide the best solutions
    • Weekly / Monthly / Quarterly reviews of customer accounts and measurement of impact, highlight areas of improvements
    • Customer goal alignment and achievement through our product
    • Constant communication with customers, ensuring their challenges are attended to immediately.
    • Diligently investigate and resolve customer queries, report errors / issues to the product team, do constant follow up with internal teams to ensure customer issues are resolved on priority
    • Ensure proper communication and constant adoption of new features / releases done
    • Testing of new / improved product releases / features
    • Working with the product managers and software testers to ensure new releases are in line with requirements and processes of customers.

    Qualifications

    • Communications or Marketing Degree.
    • A minimum of 4 years experience in the same role or something related
    • Highly organized and able to multi-task.
    • Self-driven and proactive nature.
    • Excellent communication and interpersonal skills.
    • Demonstrate leadership qualities.
    • High computer literacy and ability to learn new software.
    • Knowledge of customer success processes.
    • Experience in document creation.
    • Patient and active listener.
    • Passion for service.

    What We Offer

    • Growth
    • Good working condition
    • Equal Opportunity
    • Exchange ideas and meet colleagues from different teams in our active squads.

    Method of Application

    Note: Company may relocate based on business requirement within Nigeria.

    Interested and qualified? Go to Omnibiz Africa on jobs.smartrecruiters.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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