Customer Success Intern at truQ

Job Description

• Manage truQ loaders from onboarding to payment
• Provide email, phone, chat and SMS support to customers, partners and merchants.
• Assist with partner drivers' registration and training
• Assist with automation of partners on the platform
• Propose strategies and ideas on how to help customers to get the best from the platform
• Report technical issues to the engineering team
• Report customer feedback to the management team.

Requirements

• Interested candidates should possess relevant qualifications.
• Strong organizational skills with high attention to detail
• Strong writing and communication skills
• Experience with Microsoft Office; PowerPoint & Excel desired.