Customer Success Intern at SLN Group

Responsibilities

As an intern, you will be required to help the Customer Success team to;

• Respond to customers in a timely and accurate way, via phone or chat.
• Drafting or revising marketing materials.
• Providing additional information to customers and to the internal team.
• Help resolve issues with products and services.
• Update our internal databases with information about technical issues and valuable discussions with customers.
• Gather customer feedback and share it with our Product, Sales, and Marketing teams.
• And any other admin task.

Requirements

• Possess excellent verbal and communication skills
• Great team player
• Willing to learn and adapt to rapid changes in processes
• Outside-the-box thinker
• Very dedicated
• Innovative and Creative
• Required to have at least 6 months experience within a similar role