Customer Success Intern at Quidax

What you’ll be doing

• As the Customer Success Intern at Quidax, you’ll be the first line for our customers.
• You would be directly responsible for making sure that our customers are able to use our products successfully and even when they are having problems, it would get fixed in the shortest possible amount of time. 
• You would be responsible for keeping track of customer's usage

What your day-to-day looks like

• Monitor customer engagement and satisfaction, and develop strategies to improve the
• Sync with your team lead on direction for the week/day
• Respond to support tickets (relate with our 3rd party partners — shout/fight with them)
• Make customers smile, pacify customers insulting us(sometimes)
• Join in an argument about some random stuff
• Prepare analysis on the top 3 issues customers are facing
• Pass it to the product team to factor into their roadmap and give it highest priority.
• Join the book club meeting.
• It differs from day-to-day.

Job requirements

What you need to have

• 1 year of experience in customer retention
• Excellent communication skills, relationship management skills, problem-solving skills and critical thinking skills.
• You're truly invested in the tech space.
• Experience in Zendesk, Jira, and Notion and google suite tools.
• Sync with your team lead on the direction for the week/day
• Respond to support tickets (relate with our 3rd party partners — shout/fight with them)
• Make customers smile, pacify customers insulting us(sometimes)
• Join in an argument about some random stuff.
• Prepare analysis on the top 3 issues customers are facing.
• Pass it to the product team to factor into their roadmap and give it highest priority.
• Brainstorm with the team to come up with cool ideas.