Customer Success Intern at Indicina

About the Role

• As a Customer Success Intern, you will be the voice and face of Indicina to all our merchants.
• You will be responsible for managing a long-term relationship to drive product adoption and retention. This is a highly cross-functional role.
• You will work closely with teams, ensuring that each team is well-aligned with Indicina’s promises. You will offer timely support to Indicina’s merchants and provide the best loan management experience to merchants and their end consumers.

Job Duties and Responsibilities

• Serve as a relationship manager for Indicina’s merchants
• Manage sets of Client portfolios and accounts.
• Document information on the Knowledge Portal as well as interaction & queries on CRMs.
• Escalate bugs and feature requests to the product and engineering teams
• Be the internal voice of Indicina’s merchants. 

Qualifications

• Experience in a customer-facing role with a SaaS or Payment industry is recommended but not necessary.
• Passion for technology and for being a part of a fast-growing SaaS company
• Are a fast learner and have a good level of technical knowledge & skills.
• Are calm even in the face of chaos, have a can-do attitude and follow up on pending queries.
• Are a self-starter, a problem solver, open-minded and understand what service-leadership entails.

Benefits

• High impact and visibility role in a fast-growing start-up
• Annual training allowance
• Flexible work opportunities
• Virtual and Onsite Team building activities.