Customer Success Executive at PropertyPro.ng

Location: Ikeja, Lagos

Job Description

• Communicating with subscribers to understand their needs and explain product value.
• Building relationships with subscribers based on trust and respect.
• Collaborating with internal departments to facilitate subscribers needs fulfillment.
• Collecting and analyzing data to learn more about subscriber behavior.
• Keeping accurate records pertaining to inventory and and subscriber activities
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a customer advocate with a focus on improving the buyer experience.
• Develop and implement retention strategies of current subscriber base
• Onboarding new subscribers
• Tracking subscribers behaviour to Improve on user-experience.
• Inventing new products to improve user experience for both subscribers and users.
• Prepare and submit progress reports at agreed intervals.
• Developing subscribers communication processes and content
• Guide customers on product usage while driving customer self sufficiency.
• Solicit client feedback on product features and capabilities.
• Ability to Lead and direct a team of people.

Qualifications

• Candidates should possess a Bachelor's Degree with a minimum of 5 years work experience.
• Previous customer-facing experience at a high-growth company
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Ability to think analytically to solve customer problems
• Customer Empathy
• Listening and communication skills
• Service oriented mindset
• Ability to grasp basic technical concepts.