Rise Networks is a Data Science, Analytics, and Artificial Intelligence Powered Learning, Research, and Work Readiness Company in Lagos, Nigeria. We are a leading social enterprise in the emerging technology space dedicated to the skills development of individuals especially young people, digital transformation of Organizations, and governance innovation in the Public Sector in compliance with the dynamic trends of the 4th Industrial Revolution
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At least one year experience in a customer service role
Computer literate, familiar with CRM tools
Exceptional written and verbal communication skills in English, as well as proficiency in at least one of the following languages: Luganda, Twi, or Swahili.
Excellent Listening skills
Patient and above-average emotional intelligence
Attention to detail and organized.
You'll Be Doing:
Deal directly with customers through telephone, email, live chat, social media, etc.
Handle and respond promptly to customer complaints/inquiries.
Obtain and evaluate all relevant information to handle product and service inquiries.
Direct requests and unresolved issues to the designated resource.
Communicate and coordinate with internal departments.
Follow up on customer interactions to ensure satisfactory resolution.
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