Customer Success Associate at Rise Networks

You have:

• A degree in a relevant field
• At least one year experience in a customer service role
• Computer literate, familiar with CRM tools
• Exceptional written and verbal communication skills in English, as well as proficiency in at least one of the following languages: Luganda, Twi, or Swahili.
• Excellent Listening skills
• Patient and above-average emotional intelligence
• Attention to detail and organized.

You'll Be Doing:

• Deal directly with customers through telephone, email, live chat, social media, etc.
• Handle and respond promptly to customer complaints/inquiries.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Direct requests and unresolved issues to the designated resource.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions to ensure satisfactory resolution.