Customer Success Associate at Human-Aware Real-Time Solutions Limited

Role Description

• This is a critical role as it directly correlates to continually improving the customer experience and as a result better customer loyalty and retention.
• This role calls for a rare combination of proactive thinking, industry knowledge & interpersonal ability to manage relationships, issues, and topics with customers and with all teams across the organization.
• The ideal candidate should be able to establish and maintain solid relationships with Human-Aware's key clients.

You will be responsible for growing the company's revenue by:

• Ensuring that our key clients are satisfied with the services we provide.
• Identifying new business opportunities that may benefit our key clients.

Responsibilities

• Handle incoming calls or inquiries from prospective customers or clients.
• Attract potential customers by answering product and service questions.
• Conduct product demonstrations and foster and build customer relationships.
• Maintain and manage existing customer accounts.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits while following up to ensure resolution.
• Keep records of customer interactions, and file related documents.
• Cross sell other products and services of the company.
• Respond to customers' enquiries via email, live chat, and active social media platforms.
• Stay current with changes and developments in the communications industry. This includes gathering competitive information on products and services.

Requirements

What you should possess:

• Bachelor's Degree, HND in Marketing, Business, or related field.
• Previous working experience in sales, marketing, business development or related field.
• Strong verbal and written communication skills.
• Calm and persuasive speaker.
• Experience in CPaas / Telecommunications industry is an added advantage.

Salary

• N800,000 - N1,100,000 annually.

Benefits to look forward to:

• Health Insurance
• Learning and development opportunities
• Interest-free staff loan
• 13th Month
• Leave allowance
• Employee recognition packages
• Employee celebration packages (Birthdays, Anniversaries, etc)