Customer Success Assistant at GeneSys Health information Systems Limited

Role Outline

Reports To: Implementation Lead

Supervises: NoneTeam: Service Delivery & Management

Works With: Service Management Team, Development Team and (External) Clients

Required Skills & Competencies

• Min. of 2 year(s) work experience in customer-facing or relationship-marketing roles.
• Bachelor degree in marketing, brand management or communications is a plus.
• Ability to work independently and communicate/collaborate with stakeholders.
• Knowledge of customer success processes, and proficiency in CRM tools.
• Excellent problem-solving, organisation and presentation skills.
• Strong report writing, critical thinking and product sales capabilities.

What The Role Entails

• Establishing, developing and maintaining positive business and customer relationships.
• Providing first level support on issue resolution for clients and escalating issues in-line with the internal support escalation procedure and following up with same to ensure closure.
• Resolving customer enquiries and complaints; reducing TAT and increasing customer success
• Supporting in the product design and development by leveraging insight from client interactions.
• Generating sales leads through cold calls or other sales and customer prospecting techniques.
• Evaluating and optimising demo. processes and communication pipeline for client interactions.
• Preparing documentation, logs and reports on client support requests and market analysis.
• Supporting in creating policies and procedures toward improving customers\' journey/experience.
• Biggest Problem To Solve
• Effectively managing and fulfilling the needs of our clients, and improving customer satisfaction.

Benefits & Perks

• Monthly basic salary of 60,000 Naira
• Complementary—monetary and non-monetary—allowances
• 13th month salary
• Pension HMO
• Flexi work plan
• Work with a brilliant and diverse team and clients.
• Enabling environment for personal and professional development

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