Customer Success Analyst at Spurt!

Role Description

• The Customer Success Analyst is the primary advocate for Spurt!’s users and a critical bridge between customers, product, engineering, and leadership. This role combines user research, customer success execution, product education, and feedback analysis to ensure Spurt!’s products deliver real, measurable value.
• You will own the end-to-end customer feedback loop—from interviewing prospective users and validating product positioning, to onboarding new users, supporting active customers, and translating insights into actionable inputs for product and engineering teams.
• The role is high-touch, fast-paced, and requires strong judgment, communication, and analytical skills.

Qualifications

• Background in product management, customer success, marketing, communications, UX research, or a related field
• 2-4 years of experience in user research, customer support, or product marketing roles
• Familiarity with SaaS products, digital platforms, or startup environments
• Experience working with cross-functional teams, particularly product and engineering
• Comfortable using productivity and collaboration tools (Google Workspace, Microsoft Office, CRM or support tools)