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Dukka Inc. - We are proudly and truly African. Dukka is built for us by us. Our diverse teams work from Lagos and Addis Ababa. When we design and build products, we design with empathy. We care a lot about our users and we strongly believe technology for businesses should not be too expensive to access, nor too hard to use. We are building the bedrock for...
As a Customer Success Analyst you will be responsible for managing customer queries & complaints, verification of merchants that have been acquired by our Sales agents. You will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our merchants might face with accuracy and efficiency.
Our ideal candidate should be passionate about helping merchants & customers. Must be patient, empathetic, with great communication skills. At Dukka, Customer feedback is priceless and you can gather that for us.
Responsibilities
Skills/Requirements
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