Customer Services Manager at Reckitt Benckiser Nigeria

Description

• Want to give your customers a reason to be happy? As Customer Services Manager with Reckitt, you’ll be part of Supply Leadership Team of Sub Saharan Africa and will lead overall Supply Services strategies. 

Key Accountabilities / Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Set the tone for your team - coaching, instilling a strong customer focus and setting high standards.   
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Skills & Competencies: 

• Customer Services orientation in Supply Services
• Working knowledge of customer service software, databases and tools.
• Analytical, technically proficient and an excellent communicator
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Excellent knowledge of management methods and techniques
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Advanced creative problem solving and multi-tasking skills, work through to resolution