Customer Services Executive at Elkins Marine Training International Nigeria Limited

Description

• Customer communication.
• Using IT, organization and time management tools to find and handle cases.
• Apply confidentiality when handling customer data and information
• Monitor, Identify, update and report on customer cases and status.
• Provide accurate information for customers on the use of products and services.
• Educate customers on new products and services.
• Document, use records and logs effectively.
• Identify and resolve customer queries effectively and efficiently
• Maintain quality standards.
• Follow through on customer queries with timely responses
• Ensuring prompt resolution and feedback.
• Train and keep ahead of current information
• Relay timely information.

Requirements

• Candidates should possess relevant qualifications with 2+ years of relevant work experience.
• Do not apply if you are entry-level unless you have the relevant skills.

Skills:

• Excellent voice and fluent English
• Very patience and calm
• You need to be skilled on the computer, software and email platform.
• Excellent Communication skills
• Time Management
• Fast learner
• Problem-solving
• Good mentality.
• You must be modern and well educated and suited for a corporate environment.
• You must be physically fit to apply for this role.

Please do not apply:

• If you can not communicate professionally and respectively,
• If you are not used to a modern setup.
• Do not apply if you have other commitments.
• You can not type more than 20/30 words per minute.
• If you do not have good time management.
• If you do not have phone manners.
• If you find PH road too far from your location. - Travel must not be a challenge.
• If you can not send a full email application, with an introduction on the email body, a CV and an attached photo of yourself.
• If you are having challenges with accommodation, need urgent quick money, just trying to avoid being idle at home.
• This role is for a professional or potential top professional. You will be assessed.