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  • Posted: Mar 15, 2023
    Deadline: Mar 30, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    ShiptoNaija offers shipping from the USA to Nigeria at a reduce rate, Export from Nigeria to the USA - Air Shipping, Ocean Shipping, Pick up from anywhere in the USA, deliver to any location in Nigeria
    Read more about this company


    Customer Service Supervisor

    We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.

    • Provides day-to-day leadership to ensure a high-performance, customer service-oriented work environment that supports achieving the Department’s and the District’s mission, objectives, and values.
    • Prioritize, assign, evaluate, and supervise the work of all Customer Service Representatives. Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.
    • Plans and implements work programs and customer service activities: modifies departmental procedures and processes; creates quality assurance tools to ensure completion, quality, and timeliness.
    • Maintains the daily schedule to ensure complete coverage for our customer base.
    • Training staff in areas of customer service and company policies.
    • Investigating and solving customer service complaints.
    • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
    • Maintaining documentation pertaining to customer service department activities.

    Customer Service Supervisor Requirements:

    • 6 years of work experience.
    • Proficient knowledge of customer service, and standard office practices and procedures.
    • Proficient computer skills.
    • Proficient standard office equipment skills.
    • Outstanding communication skills, both written and verbal.
    • Strong people skills.
    • Excellent phone etiquette.
    • Outstanding organizational skills.
    • Available to work shifts.

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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