Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jun 18, 2021
    Deadline: Jun 30, 2021
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Leading providers of fast home internet service., .
    Read more about this company

     

    Customer Service Supervisor

    JOB DESCRIPTION

    We are hiring a customer service supervisor to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

    JOB RESPONSIBILITIES

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    JOB REQUIREMENTS

    • Bachelor’s degree / HND
    • Proven customer service experience 
    • Track record of over-achieving quota.
    • Strong phone contact handling skills and active listening.
    • Familiarity with CRM systems and practices.
    • Customer orientation and ability to adapt/respond to different types of characters.
    • Excellent communication and presentation skills.
    • Ability to multi-task, prioritize, and manage time effectively.

    SALARY

    N60,000 – N70.000 per month

    Method of Application

    Interested and qualified candidates should forward their CV to: hr@passagenigeria.com using the position as subject of email.

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at Passage Telecommunication Nig ... Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail