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  • Posted: Jun 18, 2021
    Deadline: Jun 30, 2021
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  • Leading providers of fast home internet service., .
    Read more about this company

     

    Customer Service Supervisor

    JOB DESCRIPTION

    We are hiring a customer service supervisor to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

    JOB RESPONSIBILITIES

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    JOB REQUIREMENTS

    • Bachelor’s degree / HND
    • Proven customer service experience 
    • Track record of over-achieving quota.
    • Strong phone contact handling skills and active listening.
    • Familiarity with CRM systems and practices.
    • Customer orientation and ability to adapt/respond to different types of characters.
    • Excellent communication and presentation skills.
    • Ability to multi-task, prioritize, and manage time effectively.

    SALARY

    N60,000 – N70.000 per month

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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