Customer Service Supervisor at Ivy Scholars

PAY: 80,000 NAIRA

LOCATION: LEKKI PHASE ONE

JOB DESCRIPTION:

• Overseeing and assessing staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of floor operations.
• Managing cashier coverage and customer flow to ensure proficient customer service.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation of sales activities.
• Performing additional duties where needed.