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  • Posted: Feb 8, 2021
    Deadline: Feb 17, 2021
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    Culminate consulting RC1052798 is a professional service firm into the business of Recruitment, Training, HR outsourcing and outdoor advertisement (Brands & Communication). The company was established in 2012 has since then worked extensively across diverse sectors of the economy ranging from Telecommunication, Banking &Finance, Information Technolog...
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    Customer Service Supervisor

    Our Client an E-commerce company is recruiting for the below roles

    Description

    • Helping to develop and implement customer service policies in an organization.
    • Finding ways to measure customer satisfaction and improve services.
    • Ensure customer satisfaction and provide professional customer support.
    • Managing a team of customer service staff.
    • Keeping accurate records of discussions or correspondence with customers
    • Handling face-to-face enquiries from customers.
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    • Prepares product or service reports by collecting and analyzing customer information.
    • Contributes to team effort by accomplishing related results as needed.

    QUALIFICATIONS

    • Strong analytical skills with ability to develop strategies, tactics and measurable implementation.
    • Ability to stay calm when customers are stressed or upset.
    • Comfortable using computers.
    • B.Sc/HND in Business Management or any related field.
    • 2-3years experience working with customer support.

    Method of Application

    This job has expired. Application is no longer allowed

  • Send your application

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Average Salary at Culminate Consulting
₦ 84K from 1 employee
Mysalaryscale.com
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