Customer Service Supervisor at Culminate Consulting

Our Client an E-commerce company is recruiting for the below roles

Description

• Helping to develop and implement customer service policies in an organization.
• Finding ways to measure customer satisfaction and improve services.
• Ensure customer satisfaction and provide professional customer support.
• Managing a team of customer service staff.
• Keeping accurate records of discussions or correspondence with customers
• Handling face-to-face enquiries from customers.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

QUALIFICATIONS

• Strong analytical skills with ability to develop strategies, tactics and measurable implementation.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• B.Sc/HND in Business Management or any related field.
• 2-3years experience working with customer support.