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  • Posted: Jul 5, 2022
    Deadline: Not specified
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  • We are a digital currency exchange providing trading solutions to users all over; as we lead the journey to an innovative future, one trade at a time.
    Read more about this company

     

    Customer Service Supervisor

    About the Job

    • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
    • Strategizing and monitoring the daily activities of customer service operations.
    • Assisting customer service staff with duties where required.
    • Training staff in areas of customer service and company policies.
    • Managing cashier coverage and customer flow to ensure proficient customer service.
    • Monitoring and authenticating returns, exchanges, and voids.
    • Investigating and solving customer service complaints.
    • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
    • Maintaining documentation pertaining to customer service department activities.
    • Performing additional duties where needed.

    Requirements

    • B.Sc or HND in any related discipline
    • 2+ years of work experience in a similar position.
    • Proficient knowledge of customer service, and standard office practices and procedures.
    • Proficient computer skills.
    • Must reside in Lekki or Ajah environs
    • Proficient standard office equipment skills.
    • Outstanding communication skills, both written and verbal.
    • Strong people skills.
    • Excellent phone etiquette.
    • Outstanding organizational skills.
    • Available to work shifts.
    • Should resume immediately.

    Method of Application

    Interested and qualified? Go to Chiji14xchange on www.linkedin.com to apply

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