Customer Service / Social Media Manager at Elvaridah

Job Summary

• We’re looking for a proactive and personable Customer Service / Social Media Officer to manage client interactions, oversee our social media presence, and handle walk-in customers. 
• You will be the friendly face (and voice!) of our client—online and offline.

Key Responsibilities
Customer Service (Online & Offline):

• Engage with clients professionally via WhatsApp and Instagram DMs/comments.
• Answer inquiries, take orders, and provide after-sales support.
• Welcome and attend to walk-in customers at the store in Ogba.
• Follow up with customers to ensure satisfaction.

Social Media Management:

• Post engaging content on Instagram (images, videos, reels, stories).
• Record, edit, and upload product and behind-the-scenes videos.
• Respond to comments, mentions, and tags to build community.
• Help grow and maintain a visually appealing and engaging page.

Requirements

• 1 – 2 years of experience in a customer service or social media role.
• Basic knowledge of Instagram features and WhatsApp Business.
• Comfortable creating and editing videos using mobile editing tools (e.g., CapCut, InShot, Canva, etc.).
• Good communication skills—written and verbal.
• Friendly, courteous, and customer-oriented.
• Must live in or around Ogba, Lagos and be available for in-store duties as scheduled

Work Schedule

• Hybrid work setting: Work remotely with scheduled on-site days at the store.
• Must be available to attend to in-store customers during business hours on assigned days.

What We Offer

• Competitive salary of N100,000 / month
• A fun, creative, and supportive work environment
• Flexible hybrid schedule.