Customer Service Respresentative at Modern Lottery Nigeria

Job Requirement

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma
• Good communication skills: Clearly conveying solutions and explanations.
• Time management: Managing multiple customer interactions and prioritizing tasks.
• Flexibility: Being open to feedback, coaching, and process improvements and can work night shifts

JOB DESCRIPTION

• Take ownership of customer issues via phones, chat, email, or in person ...
• Escalate unresolved issues to supervisors. ...
• Use of CRM software to respond to customers from the app.
• Collect prompt and accurate customer feedback. ...
• Providing product or service information and answering questions.
• Ensure customer complaints are handled and resolved in a timely and professional manner.
• Revisit calls to all potential customers and cooperative customers.
• Lock, Unlock, reset passwords for verified customers or agents.
• Handling Withdrawal, Recharge, and refund complaints.
• Meeting customer satisfaction and performance targets.
• Collaborating with internal teams (e.g., sales, marketing, product development)Agent contact confirmation .
• Ticket Inquiries.
• And POS terminal related queries.