Customer Service Representative at Willers Solutions

Our client, a reputable firm in REAL ESTATE SECTOR is looking to fill the role of a customer service representative

Responsibilities

•  Maintaining a positive, empathetic, and professional attitude toward customers at all times.
•  Responding promptly to customer inquiries.
•  Communicating with customers through various channels.
•  Acknowledging and resolving customer complaints.
•  Knowing our products inside and out so that you can answer questions.
•  Processing orders, forms, applications, and requests.
•  Keeping records of customer interactions, transactions, comments, and complaints.
•  Communicating and coordinating with colleagues as necessary.
•  Providing feedback on the efficiency of the customer service process.
•  Managing a team of junior customer service representatives.
•  Ensure customer satisfaction and provide professional customer support.

Requirements

•  Bsc in related field
• Minimum of 3 years experience as a customer service representative
•  Ability to stay calm when customers are stressed or upset.
•  Comfortable using computers.
•  Experience working with customer support.
•  Employees with excellent customer service skills can have a massive impact on a company's bottom line
• Good communication skills