Customer Service Representative at Wendernek Consulting Limited

Job Description

• We are seeking to hire an efficient Customer Service Representative for our client in the Furniture sales industry.
• The ideal candidate will facilitate relationships between the company and its clients, resolve issues, help drive sales by cross-selling and upselling, and create memorable experiences that boost brand and customer loyalty.

Responsibilities

• Maintaining a confident yet empathetic, and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Having and demonstrating good product knowledge in order to provide adequate assistance when required.
• Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary.
• Assist customers with placement of orders, refunds, or exchanges.
• Preserving records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• OND / NCE, or General Education Degree.
• At least one year proven customer service experience.
• Soft skills and excellent communication skills.
• Ability to work in a fast-paced work environment.