Customer Service Representative at Vitel Wireless Limited

Job Description

• Greeting customers warmly and assisting with inquiries regarding products, services, billing, and other related issues.
• Identifying customer needs and recommend appropriate solutions.
• Handling customer complaints or service issues professionally and empathetically.
• Following up to ensure customer satisfaction and building long-term customer relationships.
• Ensuring the outlet is clean, organized, and that promotional materials are up-to-date and well-displayed.
• Maintaining detailed records of customer interactions and progress.
• Following up with new and existing clients to ensure satisfaction.
• Upselling and cross-selling services to meet customer needs.
• Maintaining knowledge of current promotions, products, and company policies.
• Participating in team meetings, training sessions, and performance reviews.