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  • Posted: Jun 4, 2024
    Deadline: Not specified
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    Customer Service Representative

    The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

    Responsibilities:

    • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
    • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
    • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
    • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

    Requirements:

    • Bachelor’s degree or equivalent
    • 1-2 years proven experience in supporting client success
    • Excellent written and verbal communication skills
    • Ability to address complaints and issues with effective solutions and a positive attitude
    • Passion for delighting customers with above and beyond service
    • Excellent time-management and prioritization skills
    • Familiarity with CRM system

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to The Borough Lagos on theboroughlagos.applytojob.com to apply

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