Customer Service Representative at Tempkers Limited

Job Summary

• We are hiring for a Female Customer Service Representative, the job holder will be the first point of contact for a luxury brand in a high brow location of Lagos.
• Above all, her personality must strike a strong first impression on the company's customers/clients at all times.

Responsibilities

• Be the first point of contact with guests
• Ensure that the front desk is tidy and organized at all times
• Ensure that clients are satisfied with their requests and enquires
• Interact with vendors about products and delivery logistics
• Issue and receive courier packages
• Model luxury items in exotic display glasses
• Attend to requests across several channels of communication including email and Social Media
• Follow-up communication about product satisfaction with clients
• Manage clients' information systems
• Ensure prompt delivery of items to clients locations
• Pitch other available luxury items to clients with active purchases
• Model the business on Social Media (Especially IG)

Qualifications

• BA / B.Sc / HND
• 1-3 years in a similar position
• Neat and presentable
• Females below 35 yrs only
• Being a resident of Lekki is an added advantage.

Requirements and Skills:

• Confidence to mingle with public figures and celebrities
• Strong knowledge of MS Office suite
• Excellent interpersonal skills
• Excellent numerical skills
• Excellent communication skills
• Excellent self-presentation
• Excellent time management skills
• Excellent client management skills
• Excellent problem-solving skills
• Excellent knowledge of Instagram.