Customer Service Representative at Tempkers Limited

Job Description

• Welcoming clients in the company’s premises and answering the phone (or mails).
• Follow-up of customer experience.
• Providing an impeccable service to clients in order to retain them.
• Answering questions, suggestions, remarks from clients.
• Receiving and dealing with customer claims.
• Answer incoming telephone and email inquiries from prospective and existing customers.
• Helps resolve complicated customer complaints.
• Assist customers with billing inquiries and payments.
• Check account status for customers.
• Answer product questions/Make product recommendations.
• Inform customers of current promotions or special sales.
• Communicates any problems or issues to management for resolution.

Requirements

• Candidates should possess a Bachelor's Degree qualification.
• 2 - 5 years work experience.
• Excellent Customer Service skills.
• Ability to manage multiple priorities and respond in a timely manner to request.
• Previous customer service experience is a plus, but not required.
• Ability to work in a fast-paced environment and collaborate effectively as a team member.
• Ability to communicate at all levels with internal/external clients by phone and email.
• Proficiency in Microsoft Office (e.g. Word, Excel, and Power Point).

Salary
N50,000 - N70,000 monthly