Customer Service Representative at TeamAce Limited

Our client is a leading craftsmanship and leather care organisation renowned for delivering premium leather restoration, maintenance, and bespoke services.

Job Summary

• As the Customer Service Representative, you will be the first point of contact for clients, providing exceptional service, handling inquiries, resolving complaints, and ensuring a smooth customer experience in line with the brand’s high-quality craftsmanship standards.

Responsibilities

• Greet and assist customers in person, via phone, email, and social media platforms.
• Handle inquiries regarding leather care services, pricing, and turnaround times.
• Process customer orders, payments, and service requests accurately.
• Track and follow up on customer orders to ensure timely delivery and satisfaction.
• Maintain a professional and positive brand image in all interactions.
• Resolve customer complaints efficiently, escalating complex issues when necessary.

Requirements

• OND / HND / Bachelor’s degree in any related field.
• Minimum of 2 years’ experience in customer service, preferably in retail, luxury goods, or craftsmanship-related industries.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite and CRM tools.