Customer Service Representative at Swift Consulting

REQUIREMENTS

Proven experience as a Customer Care Representative or in a similar customer-facing role.
Cultural sensitivity is a required skill. 
Excellent communication skills, both written and verbal.
Strong problem-solving and conflict-resolution skills.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficient in using CRM software, email platforms, and other relevant tools.
A positive attitude and a passion for helping others.

*LOCATION* : Ikoyi, Lagos

*WORK MODE* : Hybrid (3 days onsite, 2 days remote)

*SALARY* : N100,000 - 120,000

MAJOR RESPONSIBILITIES

• Resolve product or service issues by clarifying customer complaints, identifying the cause, and implementing solutions.
• Provide accurate information about products, services, and policies to customers.
• Maintain detailed and accurate records of customer interactions and resolutions in the company’s CRM system.
• Collaborate with internal teams to escalate and resolve complex issues efficiently.
• Identify and suggest opportunities for process improvements to enhance the customer experience.
• Build lasting relationships with customers by ensuring their needs are met and exceeded.
• Respond to customer inquiries via phone, email, chat, or other communication channels promptly and professionally.