Customer Service Representative at Swift Consulting

REQUIREMENTS:

• Minimum of HND,B.Sc.
• Minimum of 3 to 5 years of experience
• Excellent communication skills.
• Problem-solving abilities.
• Proficient in customer service system and basic computer skills. 
• Previous customer service experience is a plus
• Interpersonal relationship skill.
• Ability to handle multitask. 
• Product Knowledge.

MAJOR RESPONSIBILITIES:

• Assist customers with inquiries and issues.
• Provide product information and support.
• Maintain a positive and friendly attitude.
• Document customer interactions, feedback, and transactions in the customer relationship management (CRM) system.
• Educate customers about products and services, helping them make informed decisions.
• Conduct follow-up calls or emails to ensure customer satisfaction and address any ongoing issues.
• Stay updated on product offerings, policies, and procedures to provide accurate support.
• Inform customers about promotions or new products that may meet their needs.