Customer Service Representative at Sudo Africa

Responsibilities
As a Customer Service Representative at Sudo Africa, your primary duties include:

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Provide accurate information about the company’s fintech products, services, and policies.
• Assist customers with onboarding, troubleshooting, and transaction-related issues.
• Escalate complex cases to the appropriate departments while ensuring timely resolution.
• Maintain accurate records of customer interactions in the CRM system.
• Gather feedback and insights from customers to help improve service delivery and product development.
• Meet individual and team performance targets, including response time, resolution rate, and customer satisfaction.
• Educate customers on self-service options and promote product features where relevant.

Requirements

• Bachelor’s degree in Business, Communications, or a related field (HND acceptable).
• 1 - 2 years of experience in customer service, preferably within fintech, banking, or technology.
• Excellent communication (oral and written) and active listening skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office Suite and familiarity with CRM and ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Enthusiasm to learn about fintech products and services.
• Ability to work independently and as part of a team.
• Flexibility and adaptability to change.
• High level of professionalism, patience, and empathy.