Customer Service Representative at Skin101 Clinics

Salary: Attractive

Experience: 2 years

Qualification: HND/BSc/MSc

Position Overview

SKIN101 Medical Center is growing, hence the need to expand our team. We are looking for a qualified and experienced customer service representative to join our team of professionals who can deliver a high-quality service, understand the importance of customer satisfaction and have high business ethics.

Job Duties & Responsibilities

• Welcoming and greeting all patients and visitors
• Registering new patients and updating patient demographics
• Keeping a seamless appointment system
• Keeping the reception area clean and organized
• Providing excellent & exceptional customer service
• Your dressing and conduct should make a FANTASTIC 1st impression every time.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products and services inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues, as necessary.
• Providing feedback on the efficiency of the customer service process.
• Oversee sorting and distribution of incoming mail

Required Skills & Qualifications

• Must have a minimum of HND or B.Sc. in a related field.
• At least 2 years of proven working experience in a similar role.
• Effective communication and strong listening skills.
• Exceptional customer service skill.
• Must be very smart and hardworking
• Must be patient and courteous.
• Must be able to work under pressure
• Must be able to work without supervision
• Excellent organizational and analytical skills
• Must be efficient/meticulous and have attention to details.
• Must consistently interact in a manner that is friendly, supportive, respectful, and cooperative with co-workers and patients.
• Evidence of excellent oral and written communication.
• Experience of working in a multidisciplinary environment with a wide range of individuals at different levels.
• Have experience in a fast-paced, service-led environment.
• Have a passion for exceptional service.
• Have the boldness to try new marketing ideas, raising awareness of service.
• Must reside in Abuja.