Customer Service Representative at Shac & Bango

Job Overview

We are hiring a passionate customer service personnel to help us interface with schools and the general public. If you're dedicated and ambitious, Shac&Bango is an excellent place to grow your career.

Responsibilities

• Manage large amounts of incoming phone calls
• Make large amounts of outbound calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with partner accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers.

Qualifications

• B.Sc / HND in Mass Communication or any related discipline
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Important

• This job is a hybrid of work from the office and work from home
• You must live close to Ikeja or be able to easily commute to Ikeja