Customer Service Representative & Service Advisor at Hebo Auto Company Limited

Summary of Responsibility

• Establish report with and provide outstanding care to the customer
• Assist in preparation of estimate/Proforma invoices
• Produce job cards on in-house computer system
• Book in customer vehicles for servicing
• Manage and follow up all work in progress on customer vehicles, liaise regularly with the customer and workshop controller (Technicians as required) to meet pre-arranged time frames.

Required Knowledge, Skills and Abilities

• A good Bachelor's Degree
• Good knowledge in computer application software (i.e MS Office suites including Excel,Powerpoint,Ms project)
• Knowledge in Electronic Part catalogue (EPC) is an added advantage
• Technically inclined and able to identify spare parts and their general functions
• Demonstrated excellent organizational, coordinating and personal interface skills
• Commitment to work overtime when needed
• Demonstrate excellent written and verbal communication skills
• Must be able to work under pressure
• High Level of professional integrity
• Strong work ethic
• People friendly and team player
• Should have a driving license.