Customer Service Representative at SKLD integrated Services LLC

Job Duties And Responsibilities

• Attend politely and courteously to all walk-in clients
• Ability to cross sell and up sell products.
• Generate lead and converse them to prospective customers
• Contact new and existing customers to discuss needs
• Ensure high level of customer satisfaction through excellent sales service
• Provide in-depth product knowledge
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Attend to retail store needs in a professional manner
• Process purchases, returns, and exchanges
• Handle customer complaints in a calm and professional manner
• Report anything unusual or any major incidents to Shop Manager.
• Organize back stock and perform inventory counts
• Process newly received shipments
• Recommend innovative and creative marketing approaches for revenue growth.

Requirements

• HND/BA Degree in any related field.
• Minimum 2 years of relevant work experience as a Retail Sales Representative, Sales Associate or similar role.
• Ability to multi-task and work effectively with a variety of tasks.
• Excellent Communication skills
• Understanding of Retail Sales Process