Customer Service Representative at Satelite Group

Job Summary

• We are seeking the services of a Customer Service Representative, responsible for engaging with customers on behalf of our company.
• Their duties include answering phone calls or emails from customers to answer questions, discover new communication tactics and maintaining expert knowledge about company products and services to best help customers.

Roles and Responsibilities

• Answer phone, email, and face-to-face customer enquiries
• Direct customers to online resources
• Create and maintain reports on customer interactions
• Attend weekly team meetings
• Update customer records in our system, including notes about conversations and outcomes
• Present ideas for improving customer care
• Participate in team-building activities
• Develop customer rapport
• Encourage customers to complete satisfaction surveys
• Make recommendations to managers to improve customer experience

Skills / Requirements

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation
• A team player with exceptional organizational and technical skills.
• Highly creative with outstanding communication skills.
• Must live in Onitsha and be ready to resume immediately.