RES-Q Digital is an innovative research based digital marketing concern. We know that brands need to engage, at RES-Q Digital we provide you with a personalized digital route to meet your communication needs.
We do this linking strategic thinking and creatively with technical expertise. When our clients have a wide grin on their faces, that's when we celebr...
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The ideal candidate must have excellent communication and problem-solving skills, a customer-first mindset, and proficiency in basic computer applications, CRM, and service systems.
Key Responsibilities
Act as first point of contact for customer inquiries via phone, in person, and online.
Manage service bookings, follow-ups, and customer records using CRM tools.
Provide accurate information on services, repairs, parts, and promotions.
Resolve customer complaints and escalate unresolved issues as needed.
Collaborate with sales, workshop, and technical teams for seamless service delivery.
Support invoicing, payment processing, and administrative reporting.
Conduct post-service follow-ups to ensure satisfaction and loyalty.
Requirements
ND in Business Administration, Marketing, or related field (Bachelor’s an advantage).
2+ years’ proven customer service experience (automotive/service industry preferred).
Strong interpersonal, communication, and problem-solving skills.
Proficiency in Microsoft Office and CRM/service management software.
Ability to multitask, prioritize, and work under pressure.
Professional, customer-focused attitude with strong organizational skills.
Flexibility to work weekends or extended hours when required.
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