Customer Service Representative at Rallys Closet

Job Responsibilities

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call-handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution

• Keep records of customer interactions, process customer accounts, and file documents

• Take the extra mile to engage customers

Skills and Requirements

• Excellent oral and writing skills

• Excellent selling and negotiation skills

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Minimum of National Diploma in any field of study

Preferred Location of Applicants – Lagos – Lekki, Agungi, and environs.