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  • Posted: Sep 1, 2021
    Deadline: Not specified
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  • We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
    Read more about this company

     

    Customer Service Representative

    Location: Ikeja, Lagos

    About the Job

    • Palmpay is looking for a customer service representative to join our team in our Ikeja office that will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
    • The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

    Responsibilities

    • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
    • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
    • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
    • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
    • Assist customers with any queries they may have via calls, email, chat and/or social media
    • Represent the brand in a professional and friendly manner
    • Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
    • Demonstrate ownership in documenting and resolving customer issues
    • Ability to multi task on assigned tasks

    Requirements

    • Bachelor's Degree or equivalent
    • 1 - 2 years proven experience in supporting client success
    • Excellent written and verbal communication skills
    • Ability to address complaints and issues with effective solutions and a positive attitude
    • Passion for delighting customers with above and beyond service
    • Excellent time-management and prioritization skills
    • Familiarity with CRM system
    • Understanding of financial services and smartphone apps
    • Typing speed of 45wpm or above.

    Salary
    N70,000 Monthly.

    Method of Application

    Interested and qualified? Go to PalmPay on www.linkedin.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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