Customer Service Representative at Owens and Xley

Location: Ikoyi, Lagos

Responsibilities

• Welcoming and greeting walk-in clients
• Responding to calls, emails and messages
• Keeping a seamless appointment system
• Providing excellent & exceptional customer service
• Maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues, as necessary.
• Providing feedback on the efficiency of the customer service process.
• Oversee the sorting and distribution of incoming mail

Required Skills & Qualifications

• B.Sc. or HND in a related field.
• 2 years’ experience in a similar role.
• Professional certification in Customer service is a plus
• Effective communication and strong listening skills.
• Exceptional customer service skills.
• Must be patient and courteous.
• Excellent organizational and analytical skills
• Must be efficient/meticulous
• Excellent oral and written communication skills.

Salary
N60,000 - N70,000 Monthly