Customer Service Representative (Outbound) at Mwanga

Salary: ₦100,000 per month

About the Role

We are seeking proactive and articulate individuals to join our team as Customer Service Representatives doing Outbound Survey calls. The successful candidates will be responsible for placing outbound calls to customers to conduct surveys, collect feedback, and record accurate responses.

This role requires excellent communication skills, attention to detail, and the ability to engage professionally with a diverse audience.

Key Responsibilities

• Make outbound calls to customers to conduct surveys as assigned.
• Accurately record and report responses in the designated system.
• Adhere to daily calling targets and project timelines.
• Maintain professionalism and confidentiality on all calls.
• Escalate any challenges or feedback from respondents as required.

Requirements

• Minimum of OND / HND / B.Sc. qualification.
• Excellent verbal communication and interpersonal skills.
• Previous experience in a call center, customer service, or telemarketing role is an added advantage.
• Preferably fluent in Hausa and/or Yoruba language
• Strong attention to detail and data entry accuracy.
• Must be available for immediate resumption.
• Proximity to Maryland is a plus