Customer Service Representative / Operations Coordinator / Sorting Officer at Speedaf Nigeria Limited

Job Details

• Act as main link between speedaf and her customers. Ensure an effective communication and mutual understanding, focus on our customer’s needs.
• Update and maintain customer orders in the systems.
• Collect and follow up customer orders. Ensure a close follow up of daily order entering and guarantee strict order management accuracy.
• Issuing of local documentation including Invoice, Delivery Notes, Receipts and verifications when necessary.
• Order tracking and follow up until delivery.
• Work with station supervisor daily to ensure smooth deliveries, ensuring that appropriate Riders are at the right place at the time.
• Track customer claims and ensure a daily follow-up of outstanding items. Investigate claims and set action plans to prevent re-occurrence.
• Focus constantly on service level performance improvement.
• Maintain procedures, follow standards, and administrate activities to assure accurate order entry, efficient shipment tracking, and timely delivery of products to customers.
• Implement tools and reports in order to measure the Customer Service activity and its KPI performance is enhance

Responsibilities / Requirements

• Strategically plan and manage hub operations, couriers clients services
• Direct, optimize, implement and coordinate hub operations in line with speedaf policies and programs
• Liaise with management to review and develop new mechanism to improve hub operations standard and efficient means of shipment delivery.
• Keep track of stock levels, delivery times, transport costs and couriers complaints
• Arrange shipment catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train couriers and operations workforce within the hub
• Comply with laws, regulations and requirements

Salary
N80,000 - N150,000 monthly.